The appellant, Van der Vyver Transport (Pty) Ltd, is a transport company registered as an employer under the Compensation for Occupational Injuries and Diseases Act 130 of 1993 (COIDA). In 2000, the Director-General imposed a 20% loading on the appellant’s assessment tariff due to its poor accident record; this was increased to 40% in 2003. Although the appellant’s accident record improved significantly from 2006 onwards and its contributions to the Compensation Fund consistently exceeded claims paid between 2009 and 2019, the 40% loading remained unchanged for over a decade. From 2014, the appellant and its agent made repeated attempts to have the loading reduced or removed, but the Department of Labour either ignored these requests or responded that section 85 processes were suspended, claim data were unavailable, and no timelines could be provided due to audits and systemic failures. In 2015, a complaint was lodged with the Public Protector. On 25 May 2020, the appellant launched a PAJA review application in the High Court seeking a declaratory order that the Director-General’s failure to reassess the loading was unlawful, an order reassessing the tariff to 0% for 2015–2019, reimbursement of overpayments (later adjusted to approximately R5.5 million), and condonation for any delay. The department opposed the application, raising delay and failure to exhaust internal remedies as preliminary points. The High Court dismissed the review on the basis that it was lodged outside the 180-day period in section 7(1) of PAJA without an application for extension under section 9. The appellant appealed to the full court, where the majority dismissed the appeal on delay and non-exhaustion of remedies, while the minority would have upheld the appeal on condonation and found section 91 of COIDA inapplicable. Special leave to appeal to the Supreme Court of Appeal was granted.