The applicants were the trustees of the Outeniqua Village Body Corporate, a sectional title scheme and community scheme situated in Modder East, Springs, Gauteng. The respondent was the registered owner of unit 86 in the scheme. The body corporate, through its managing agent, alleged that the respondent had fallen into arrears on his levy account in the amount of R36 712.64. The applicants sought an order under section 39(1)(e) of the Community Schemes Ombud Service Act 9 of 2011 for payment of the outstanding balance, interest at 2% per month on arrears, continuing interest until final payment, credit-control charges, an order that the respondent pay monthly levies when due, and the cost of attendance by the managing agent. The respondent filed no submissions. On the documents before the adjudicator, the applicants relied on scheme rules and a purported trustees' resolution dealing with interest, but that resolution was signed only by the chairperson. The adjudicator also found that certain charges on the account, including debt-collection fees, CSOS administration fees and interest, were not properly authorised.