The applicant, Trustees of Hazelmere Body Corporate, brought an application under s 38 of the Community Schemes Ombud Service Act 9 of 2011 (CSOS Act) against the respondent, Solange Katengwa, the registered owner of Unit 3 in the Hazelmere sectional title scheme in Rivonia, Gauteng. The body corporate alleged that the respondent had fallen into arrears with levies and related charges. It relied on an updated customer ledger, conduct rules, an interest and levy resolution, legal reminders, and a resolution authorising representation. According to the applicant, as at 1 November 2023 the respondent owed R18 875.53, comprising arrear levies and ancillary charges including interest, CSOS levies, administration/debt collection charges, and related costs. The applicant stated that telephonic reminders had been made and that the respondent had indicated payment would be made by 21 September 2023, but no payment followed. The respondent filed no submissions despite being afforded an opportunity to do so.