The applicant, the Trustees of Benoni City Body Corporate, brought a dispute-resolution application under sections 38 and 39(1)(e) of the Community Schemes Ombud Service Act 9 of 2011 (CSOS Act) against the respondents, AR and J Naidoo, the registered co-owners of a unit in the scheme. The body corporate alleged that the respondents were indebted in the amount of R9505.33 for arrear levies accrued from 1 December 2022 to 7 July 2023 and sought payment of the full amount. The applicant relied on its conduct rules and credit-control practices, including charges and interest added to the levy account. The respondents did not deny liability for ordinary levies, but disputed various charges added to their levy statement, including duplicate correspondence charges and other debits amounting to R4910.72. They stated that they had already paid R4587.08, that medical and personal circumstances had affected payment, and that they were willing to pay the actual arrear levies excluding the disputed charges. The adjudicator considered the papers after a certificate of non-resolution had been issued following failed conciliation.