The applicant, The Trustees of Redwood Lodge Body Corporate, a community scheme situated in Glenwood, Durban, brought an application under sections 38 and 39(1)(e) of the Community Schemes Ombud Service Act 9 of 2011 for payment of arrear levies owed by the respondent, Nokulunga Phungula, the owner of Unit 36 at Redwood Lodge. The body corporate, assisted by its managing agent Property Services Group CC, alleged that the respondent had fallen into arrears in the amount of R24 136.65. Monthly levy statements and reminder notices were sent to the respondent, but no payment was made, no arrangements for payment were proposed, and the respondent did not respond to emails or participate in the CSOS process. After a section 43 notice elicited no response, the matter was referred directly for adjudication. The respondent filed no submissions.