The applicant, the Trustees of Caranita Body Corporate, brought a dispute-resolution application under section 38 of the Community Schemes Ombud Service Act 9 of 2011 (CSOS Act) against the respondent, S. Buthelezi, the owner of unit 45 in the Caranita scheme in Verwoerdpark, Johannesburg. The body corporate alleged that the respondent had failed to pay monthly levies from June 2023 and that, despite attempts to secure payment, the arrears remained outstanding. The applicant relied on a statement of account showing an outstanding amount of R4 568,62 as at 8 November 2023. The respondent was invited to file written submissions but failed to respond. The matter proceeded on the papers after a certificate of non-resolution had been issued following the CSOS process.