Formalito (Pty) Ltd, a licensed firearms and ammunition dealer since 1964, imported firearms into South Africa. In November 2000, SARS received information from a former employee that Formalito had under-declared the value of imported goods. Investigation by Ms Denyssen of SARS's Special Investigations Unit revealed that firearms were reflected on bills of entry under incorrect tariff codes, resulting in underpayment of customs duties, ad valorem duties and VAT totaling R696,652.95 for the period 1998-2000. SARS demanded payment of the underpaid duties and forfeiture of goods (or amount in lieu) valued at R3,792,912, later reduced to 50% (R1,896,456). Engelbrecht, Formalito's managing director, had instructed clearing agents to use specific tariff codes despite lacking expertise. Different clearing agents used different tariff codes for the same goods, and goods often entered bonded warehouses under one tariff code but exited under another. Descriptions of firearms were also sometimes altered on bills of entry.