On 8 August 1996, the appellant, a 57-year-old detective with the South African Police Services, was involved in a motor vehicle accident in which he sustained bodily injuries. He lodged a direct claim against the Road Accident Fund. The Fund initially offered R48,853.31 in settlement, which the appellant rejected. On 2 August 1999, the Fund made an improved offer of R63,088.45 in full and final settlement. Although the appellant was unhappy as the offer was below his medical costs, he accepted it to avoid further costs after being warned by the Fund that the claim was nearing prescription and that if he appointed an attorney the costs would be for his own account. In 1998, the appellant had injured his loin in an unrelated incident. In 2013, the appellant read a newspaper report about a person who had been under-compensated by the Fund but successfully 'resuscitated' his claim. The appellant then consulted an attorney who advised him that he had been under-compensated. Summons was issued and served on 18 October 2013. The appellant alleged that the Fund failed to act in his best interests by ignoring a neurosurgeon specialist's report finding permanent disability, failed to advise him properly as a direct claimant, and failed to treat his claim fairly.