Ms Eunice Mdodisa, a 50-year-old woman residing in Mthatha, Eastern Cape, suffered from chronic asthma since 2001 which prevented her from being gainfully employed. In 2002, she applied for and was awarded a temporary disability grant which lapsed on 31 October 2002. After an unsuccessful application in 2003, she applied again in 2005 and was apparently approved for a disability grant. She received monthly payments from December 2005 until April 2007. In May 2007, payments were stopped abruptly without notice or explanation. When she enquired at the pay point, she was given a slip stating "CLIENT INFORMATION NOT IN PAY FILE". The MEC's department provided contradictory and confusing explanations, claiming the grant was temporary, that payments beyond 12 months were made "erroneously", and alleging various letters were sent to her (without proof of receipt) informing her of the temporary nature or rejection of the grant. The department's affidavit evidence was garbled and non-sequential, revealing administrative mayhem.