The appellant was a metropolitan substructure created by proclamations under the Local Government Transition Act 209 of 1993 and the Interim Constitution. The respondent was a resident and ratepayer. The case concerned electricity provision in Tembisa, an area with a population of 600,000-1,000,000. Of 30,000 formal housing units, only 24,500 had been provided with electricity by 1981, and approximately 9,000 meters were subsequently vandalized or rendered inoperative. There was widespread illegal connection to the electricity supply (approximately 10,000 illegal connections), a culture of non-payment for services, and loss of administrative control following political unrest and the end of influx control in 1986. The council adopted a Business Plan on 22 August 1995 to normalize electricity supply in Tembisa through phased implementation. On 29 August 1995, the council passed a resolution reconfirming principles of uniform tariffs and implementation of normal credit control measures where consumption could be metered. The respondent sought to compel the council to immediately cut off electricity to non-paying consumers, maintain disconnections until debts were paid, take legal steps to recover debts, and disconnect illegal connections.