During January to July 2011, the appellant imported 12 consignments of cigarette tobacco from Switzerland. The appellant duly entered each consignment on SAD 500 forms under rebate code 460.24, declaring and paying ordinary customs duty plus VAT. However, the appellant failed to complete SAD 500 ZRW forms within 30 days after entry as required by rule 19A.09(c) of the Customs and Excise Act 91 of 1964. This failure was due to an employee, Mr Mahlalela, who did not submit the ZRWs as required. During a post-clearance audit in January 2012, SARS discovered the omission and demanded payment of Part 2A excise duty totaling R60,946,051.34. The appellant requested the Commissioner to exercise his discretion under s 75(10)(a) to retrospectively exempt it from the ZRW filing requirement. The Commissioner refused on the basis that s 75(10)(a) did not authorize such exemption. The appellant appealed to the Customs and Excise National Appeal Committee, which dismissed the appeal. The appellant then approached the High Court seeking a declaration that the Commissioner had the power to grant the exemption.