The appellant, a local Zimbabwean company, implemented and monitored foreign donor-funded projects in Zimbabwe. During 2015-2016, it concluded contracts with foreign entities including the Commonwealth of Australia, Deutsche Welthungerhilfe (a German organization), and the British Council, all through their offices in Harare. In 2017, the respondent (Zimbabwe Revenue Authority) conducted an audit revealing the appellant had income above the $60,000 annual threshold and was not registered for VAT. The respondent retrospectively registered the appellant for VAT from 1 January 2015 and issued assessments totaling US$206,878.08 for 2015-2016, including a 100% penalty and 10% annual interest. The appellant had previously approached the respondent around 2012-2013 for advice and was told it was not liable for VAT registration because the projects were funded by foreign donors. The appellant objected to the assessments on the grounds that services to non-resident organizations should be zero-rated and that the 100% penalty was excessive given the absence of intent to evade tax. The Commissioner General disallowed the objection on 28 December 2017.