The applicant, Farzanah Kader acting on behalf of Olive Grove Body Corporate, brought a dispute-resolution application under section 38 of the Community Schemes Ombud Service Act 9 of 2011 (CSOS Act) against the respondent, Williams SN, the owner of unit 38 in the Olive Grove sectional title scheme in Lotus River, Cape Town. The body corporate had imposed a special levy pursuant to a trustee resolution taken on 26 September 2022, effective from 1 October 2022, to fund structural, waterproofing and painting work identified as necessary to mitigate deterioration of the building. The respondent allegedly failed to make regular payments toward this special levy and other outstanding levy contributions. The body corporate claimed arrears of R16 010.08, inclusive of interest at 15% per annum, and attached a contribution statement for unit 38. A prior CSOS order, CSOS 4801/WC/22, had already considered the same special levy in relation to another owner and found it necessary for critical maintenance. The respondent did not file submissions in response to the section 43 notice, and a certificate of non-resolution was issued after conciliation failed.