This judgment provides authoritative guidance on the interpretation of the Military Ombud Act 4 of 2012, particularly the nature and effect of the Ombud's recommendations under s 6(8). It establishes that while the Ombud's recommendations are not binding, the Minister has a mandatory duty to make a decision on appropriate relief once a complaint is upheld. The judgment demonstrates the application of modern statutory interpretation principles, emphasizing textual analysis within the broader statutory scheme. It clarifies the limits of the Ombud's powers while ensuring that members of the Defence Force, who are excluded from ordinary labour law protections, have meaningful recourse when their complaints are upheld. The decision balances the need for independent oversight of Defence Force conditions of service with ministerial responsibility and decision-making authority. It also clarifies that ministerial decisions following Ombud recommendations are subject to judicial review under PAJA, providing an additional safeguard for complainants.