In determining whether trade marks for prescription medicines are 'likely to deceive or cause confusion' under section 10(14) of the Trade Marks Act 194 of 1993, patients must be included as part of the relevant class of notional consumers whose potential confusion must be assessed, in addition to medical practitioners and pharmacists. This is because: (1) patients have a statutory right to participate in decisions affecting their health and treatment (section 8 of the National Health Act 61 of 2003); (2) section 22F of the Medicines and Related Substances Act 101 of 1965 gives patients the right to choose whether to accept generic substitution, requiring them to be informed of such options; and (3) patients actively participate in modern healthcare by discussing medication with practitioners, exchanging information, and making choices about their treatment. When assessing likelihood of confusion under section 10(14), the enquiry is not limited to the actual use of the mark but extends to all goods in the class for which it is registered - the test is 'what can the applicant do?' with the mark, not what it intends to do, in order to protect the public. The assessment of confusing similarity requires a global appreciation of the visual, aural and conceptual similarity of the marks based on the overall impression, taking into account imperfect recollection and careless pronunciation, not precise side-by-side comparison.