The applicants were poor residents of Phiri, Soweto, who challenged the City of Johannesburg’s water supply policies. The City provided 6 kilolitres of free basic water per household per month and implemented Operation Gcin’amanzi, which replaced old infrastructure and introduced a choice between a restricted yard tap (limited to 6 kilolitres per month) or a pre-paid water meter. The applicants argued that the free water allocation was insufficient for large, poor households and that the installation of pre-paid meters was unlawful and unconstitutional, as it resulted in automatic cut-offs once the free allocation was exhausted.