Delete your CaseNotes account

About CaseNotes

CaseNotes is a legal research and study platform operated for the South African legal market by Mmogo Media (Pty) Ltd (registration K2019238611), available on the web at www.casenotes.space and as the CaseNotes Android app on Google Play.

Option 1 — Delete in the app

If you can sign in, you can permanently delete your account yourself in a few steps:

1. Open the CaseNotes app, or go to www.casenotes.space/login and sign in.
2. Open Settings → Privacy.
3. Under Delete your account, tap Delete my account.
4. Confirm your password and type DELETE to confirm.

Once you confirm, you will be signed out immediately and will no longer be able to log in.

Option 2 — Request by email

If you cannot sign in (for example, you uninstalled the app or forgot your password), send an email to [email protected] from the email address registered to your account, with the subject “Account deletion request”.

We may ask you to verify your identity before we proceed. We will action verified requests within 14 days.

What we delete

When you delete your account we permanently remove or irreversibly anonymise the following:

• Your name, email address, phone number and any other contact details
• Your academic profile (university, year of study, jurisdiction)
• Your learning history — practice and exam sessions, IRAC exercises, question attempts, moot sessions, scores and progress
• Saved cases, citations, notes and personal collections
• Chat threads and research history
• Uploaded documents and study guides
• Your password, refresh tokens and active sessions

We complete this deletion within 30 days of your confirmed request.

What we are required to keep

South African law requires us to retain a small set of records even after your account is deleted. These records do not allow us to log you in or contact you, and are used only for the purposes below:

• Financial and tax records — invoices, receipts and payment records, kept for 5 years as required by the South African Revenue Service and the Tax Administration Act.
• Security and audit logs — minimal records of sign-in events, payment events and the deletion event itself, kept for up to 12 months for fraud prevention and security.
• Aggregated, anonymised analytics — usage statistics from which you cannot be identified are retained indefinitely.

Active subscriptions

Deleting your account does not automatically cancel a paid Google Play subscription. If you have an active subscription, cancel it in the Google Play Store before deleting your account, or contact us at [email protected] for help. Refunds are governed by Google Play’s refund policy.

Questions

For any question about account deletion or the data we hold about you, contact us at [email protected]. You can also read our Privacy Policy for full details about how we handle your information under POPIA.