XO Africa Safaris CC (XO) assembled tour packages for foreign tour operators (FTOs) arranging group and individual foreign tours to South Africa. These packages included accommodation, travel, restaurant bookings and recreational activities (local services). XO contracted with local suppliers to provide these services and separately contracted with FTOs to provide them to tour group members when they were in South Africa. The FTOs were not resident in South Africa and were not in South Africa when agreements were concluded. XO invoiced the FTOs for a lump sum including the local service provider's costs and its own mark-up. The FTOs had no knowledge of prices charged by local suppliers and could not demand disclosure. XO was responsible for ensuring local services were properly provided during tours and employed consultants to ensure this. After an audit, SARS raised a VAT assessment at the standard rate of 14% for the tax periods to February 2008 and 2009 and April 2010. XO objected, claiming the services should be zero-rated under s 11(2)(l) of the Value Added Tax Act 89 of 1991. The objection was disallowed by SARS and XO appealed to the Western Cape Tax Court, which dismissed the appeal.