The applicant, Villa Alba Body Corporate, a sectional title body corporate represented by its managing agent Kibo Property Services, brought an application to the Community Schemes Ombud Service under section 38 of the Community Schemes Ombud Service Act 9 of 2011 for relief under section 39(1)(e). The respondent, N P Mbewu, is the owner of Unit 82 in the Villa Alba scheme. The body corporate alleged that the respondent had failed to pay levies and sought an order for payment of outstanding levies, alternatively relief under section 39(1)(f) if there was a tenant, and payment of debt collection fees. The applicant filed a trustees' resolution dated 7 June 2022 authorising the managing agent to act, and a levy statement dated 11 May 2023 reflecting a balance brought forward of R21 380.43 as at 1 March 2023. The respondent initially filed no substantive response, but later stated in final written submissions that she had made an additional payment of R4 000.00 and had emailed to make a payment arrangement. During adjudication, the adjudicator requested an updated statement and proof of authority to charge interest and debt collection fees. The managing agent responded that it could not obtain the requested documents from the trustees and indicated it would withdraw the case, but no trustee-authorised withdrawal was produced.