The applicant, Wilscha Van Heerden, is the registered owner of unit A2 at Green Oaks in Gardens, Cape Town. She complained that a security hut situated outside and close to her bedroom caused noise from security personnel, which affected her own occupation of the unit and made it difficult to rent out. She alleged that attempts to resolve the matter with the body corporate and trustees were unsuccessful, including written communications and an attorney's letter proposing solutions. She applied to the Community Schemes Ombud Service for an order directing the trustees of the Green Oaks Body Corporate to move the security hut to the west side of the building, or alternatively to pay for triple-glazed windows to be fitted in her unit. The respondent stated that the hut had been in that position for approximately 15 years, that the issue was discussed at the annual general meeting on 14 March 2023 attended by the applicant, and that members rejected relocation because the proposed alternative was impractical, would reduce visibility and security, required infrastructure at substantial cost, and was allegedly on provincial land rather than Green Oaks property. The respondent also said the prior security company had been replaced from 1 May 2023 and that no further noise complaints had been received thereafter.