The applicant, the Trustees of Thatchfield Plains Body Corporate, brought a dispute-resolution application under section 38 of the Community Schemes Ombud Service Act 9 of 2011 (CSOS Act) against the respondent, MV Dikgale, the registered owner of unit 22 in the scheme. The body corporate alleged that despite numerous written demands, the respondent had failed or neglected to pay monthly levies and ancillary charges, including CSOS levies, and claimed an outstanding amount of R10 709.15 up to 22 March 2024. The respondent stated that payment arrangements had been made with the managing agent and complained that utility charges had increased sharply due to an alleged leak issue. The respondent had engaged a leak detector at personal cost, but said that this charge was then also added to the owner’s account. The respondent sought a deduction of allegedly unfair charges for water, sewerage and interest so that only fair charges would remain payable. Upon considering the papers, the adjudicator found that one disputed charge of R986.30 appearing on the January 2024 levy statement should be excluded, with the result that the respondent remained indebted, but in a reduced amount.