The applicant, Trustees of Protea Glen Estate Body Corporate, is the body corporate of a sectional title scheme at Protea Glen Extension 11, Soweto. The respondent, Mhlengi Desmond Phungula, is the registered owner of Unit 27 in the scheme. The body corporate alleged that the respondent had fallen into arrears on his levy account and that reminders and a final demand had been sent without success. The matter was then referred to the Community Schemes Ombud Service (CSOS) under section 38 of the Community Schemes Ombud Service Act 9 of 2011 for relief in terms of section 39(1)(e), namely payment of outstanding contributions and related amounts. The applicant filed a signed mandate authorising its managing agent and an up-to-date levy statement. The respondent, despite being invited twice, filed no submissions and did not dispute liability or the amount claimed. The applicant sought payment of R15 969.36, being levies, CSOS levies, interest and ancillary charges outstanding up to December 2023.