The applicant, the Trustees of Outeniqua Village Body Corporate, acting through its managing agent Selection Estates, brought a dispute-resolution application under section 38 of the Community Schemes Ombud Service Act 9 of 2011 (CSOS Act) against the respondent, Philani Siphoesihle Shabangu, the registered owner of unit 50 in the sectional title scheme SS259/2008 in Springs, Gauteng. The dispute arose from the respondent's failure to pay monthly levies and related ancillary charges due to the body corporate. The applicant alleged that despite numerous written demands and internal collection efforts, including phone calls, text messages and emails, the respondent did not make full payment of levies, causing the arrears to increase monthly. The applicant submitted a trustees' resolution dated 19 April 2022 authorising interest at 2% per month on arrear amounts, and provided a statement of account showing arrears of R11 649.91 as at 31 March 2024, including levies and ancillary amounts such as CSOS levies. The respondent filed no submissions and did not place any version before the adjudicator.