The applicant, the Trustees of Outeniqua Village Body Corporate, a sectional title body corporate, brought an application under section 38 of the Community Schemes Ombud Service Act 9 of 2011 (CSOS Act) against the respondent, Mmakgabo Maphoto, the registered owner of unit 37 in the scheme. The dispute concerned the respondent’s failure to pay monthly levies and ancillary charges due to the body corporate. The applicant alleged that despite written demands and internal attempts to secure payment through phone calls, text messages and email, the respondent remained in arrears. The applicant submitted a statement of account showing arrear levies of R11 508.06, together with utility costs, CSOS levies and interest charged at 2% per month pursuant to a trustees’ resolution dated 19 April 2022. The respondent filed no submissions in response. The matter was determined on the papers without an oral hearing.