The applicant, the Trustees of Olive Grove Body Corporate, brought a dispute-resolution application under section 38 of the Community Schemes Ombud Service Act 9 of 2011 (CSOS Act) against the respondent, Arnold N., the registered owner of Unit 56, Olive Grove, Lotus River, Western Cape. The body corporate alleged that the respondent had failed to pay a special levy that became due on 1 October 2022 and had remained in arrears for approximately eight months. It claimed that the respondent owed R9,039.24 as at 20 April 2023 and that repeated correspondence had been sent demanding payment. The respondent did not file written submissions. During adjudication, the adjudicator requested updated supporting documentation, specifically an updated ledger statement, from the applicant on 18 August 2023. The applicant failed to provide the requested information by the due date of 21 August 2023.