The applicant, the Trustees of Monte Carlo Body Corporate, acting through its managing agents, brought a dispute-resolution application to the Community Schemes Ombud Service in terms of section 38 of the Community Schemes Ombud Service Act 9 of 2011. The respondent, G P Khanyile, is the registered owner of Unit 39 in the Monte Carlo sectional title scheme in Bellair, Durban South. The body corporate alleged that the respondent had failed to pay levy contributions and related charges, and sought an order under section 39(1)(e) of the CSOS Act compelling payment of R115 580.46 as reflected on a statement dated 1 November 2022. The applicant stated that owners had been given opportunities to enter payment arrangements and that a final 14-day notice had been sent on 5 July 2022. It also asserted that widespread non-payment by owners had left the scheme without insurance and unable to maintain the common property. The respondent filed no written submissions. During adjudication, the adjudicator requested further information from the applicant, including detailed statements, historical account information, proof of steps taken to contact the respondent, and a trustees' resolution authorising the charging of interest. The applicant did not provide the requested documents.