The applicant, the Trustees of Marbeth Court Body Corporate, brought a dispute-resolution application under section 38 of the Community Schemes Ombud Service Act 9 of 2011 (CSOS Act) against the respondents, G.M. and K.L. Kelly, who are the registered owners of Unit 2 in Marbeth Court. The body corporate alleged that the respondents had failed to pay monthly levies and had fallen into arrears. According to the applicant, several attempts were made through its debt-collection division to reach an arrangement with the owners, but no responsive communication was received. The applicant relied on its levy statement showing arrears of R121 313,19 calculated up to 1 December 2023. The respondents filed no response despite being invited to do so, and the matter proceeded on the papers after a certificate of non-resolution had been issued.