The applicant, the Trustees of Lake Grace Body Corporate, brought a dispute resolution application to the Community Schemes Ombud Service (CSOS) against the respondent, the Trustees for the time being of the BC Kotze Family Trust, owner of unit 31 in the scheme. The body corporate alleged that the respondent was in arrears on its levy account. The initial arrears amount stated was R6 263,77 for the period 1 July 2023 to 12 September 2023, comprising levies, utility charges, interest, credit control charges, and ancillary costs. The applicant later furnished an updated levy statement reflecting an amount of R15 890,27. The body corporate relied on the STSMA, the scheme rules, and a trustee resolution authorising interest at 2% per month on overdue contributions. It sought payment of arrears, future levies, interest, continued interest, credit control charges, bank charges, CSOS levy, repair expenses, an acknowledgment of the duty to pay levies, and costs imposed by the managing agent. The respondent filed no submissions. The adjudicator called for further documents, including proof of the resolution authorising interest and proof of registration under the Debt Collectors Act. The applicant produced the interest resolution and related records, but confirmed that the managing agent was not a registered debt collector.