The applicant, the Trustees of Homestead Villas Body Corporate, brought an application to the Community Schemes Ombud Service (CSOS) under section 38 of the Community Schemes Ombud Service Act 9 of 2011, seeking relief under section 39(1)(e) for payment of alleged levy arrears and ancillary charges. The respondent, Rhesa Rene Chetty, is the registered owner of Unit 2 in the scheme. The applicant alleged that as at 4 September 2023 the respondent owed R13 246.93 in levies and related charges, including CSOS levies, and that reminders had been sent. It was also alleged that the respondent's father had undertaken to settle the account but that no payment or written payment arrangement followed. The respondent filed no submissions in opposition despite being invited to do so. During the adjudication, the adjudicator requested further documents from the applicant in terms of section 51 of the CSOS Act, including the scheme's conduct rules, a trustees' resolution on the applicable interest rate, and an updated levy statement. The applicant failed to provide these documents.