The applicants, the Trustees of Flamingo Court Body Corporate, acting for a sectional title scheme situated at Canary Crescent, Tongaat, Durban, KwaZulu-Natal, brought an application under section 38 of the Community Schemes Ombud Service Act 9 of 2011 (CSOS Act) against G Muthusami, the registered owner of Flat C2 Door 32 in the scheme. The applicants sought relief under section 39(1)(e) of the CSOS Act for payment of outstanding levies allegedly owed by the respondent in the amount of R35 891.60. The applicants' managing agent stated that internal remedies to recover the arrears had been exhausted. The respondent filed no submissions. During adjudication, the adjudicator requested further documents from the applicants on two occasions under section 51(1)(a)(i), including a trustees' resolution determining the interest rate on arrears, a debt collector's certificate, the scheme's conduct rules, and a detailed statement of account from when the respondent first fell into arrears. The applicants failed to provide these documents.