The applicant, the Trustees of Deeland Park Body Corporate, brought an application under section 38 of the Community Schemes Ombud Service Act 9 of 2011 seeking relief under section 39(1)(e) for payment of arrear levies and related charges owed by the respondent, N.N. Koekemoer, the registered owner of Unit 7 in the scheme. The body corporate alleged that the respondent had fallen into arrears on her levy account, despite receiving monthly levy statements, arrear reminder letters and final demands. It sought payment of the full outstanding amount of R119 501.25 as at May 2024, including interest at 18% per annum, together with various collection, debt collection and legal costs. The respondent did not dispute that the amount was owing. Instead, she explained that she and her household were under severe financial strain: she was the primary income earner, her husband worked on commission, they had medical and household expenses, and high levies had been exacerbated by municipal water-meter issues affecting the scheme. She contended that the 18% interest rate was unconscionable in the economic climate and said she had nevertheless been paying R6 000 per month since August 2023 and intended to continue doing so. The applicant furnished a signed mandate authorising its managing agent, an up-to-date levy history, and a trustees' resolution dated 3 April 2023 authorising interest on arrears at 18% per annum.