The applicant, the Trustees of Mont Blanc Heights Body Corporate, brought a dispute-resolution application to the Community Schemes Ombud Service (CSOS) under section 38 of the Community Schemes Ombud Service Act 9 of 2011. The respondent, Orange Clove (Pty) Ltd, is the registered owner of unit 505 in the scheme. The body corporate alleged that, as at 11 November 2023, the respondent was in arrears with levy-related contributions in the amount of R214 588.27 and sought an order under section 39(1)(e) of the CSOS Act compelling payment of the outstanding balance. The respondent did not file submissions despite notice. During adjudication, the adjudicator requested further information from the applicant under section 51, including an itemised levy statement showing how the amount of R214 588.27 was made up, trustee information, a signed trustees' resolution, authority to charge interest, the approved conduct rules, and the managing agent service level agreement. The adjudicator found that the applicant failed to respond adequately to the crucial request for an itemised levy statement and explanation of the amount claimed.