The applicant, the Trustees of Monte Carlo Body Corporate, brought an application under section 38 of the Community Schemes Ombud Service Act 9 of 2011 against the respondent, Pretty N Mkhize, the owner of Unit 15 in the Monte Carlo scheme in Bellair, Durban. The body corporate, assisted by its managing agent Statio Properties and Management Services (Pty) Ltd, alleged that the respondent was in arrears with levies. The applicant stated that repeated reminders, notices, and a final letter of demand dated 7 July 2022 were sent without success. The applicant also explained that widespread non-payment of levies by owners had placed the scheme in financial difficulty, preventing maintenance and insurance and affecting the marketability of units. Payment-plan options were offered to owners to help reduce arrears, but these measures failed. The respondent did not file any response or submissions.