The respondents were serving members of the South African Police Services and members of Polmed (the first appellant), a medical aid scheme administered by Qualsa Healthcare (the second appellant). For several years, the respondents and their dependants were patients of Dr Peer in King William's Town. Qualsa paid Dr Peer directly on behalf of Polmed until October 2008, when Polmed's attorney informed respondents that payments would only be made into members' personal bank accounts, not third-party accounts. In December 2008, each respondent signed three documents: a Service Agreement with Dr Peer, a letter instructing Polmed to pay amounts into the Sheh-Rahim Trust's bank account, and an Agency Agreement with the Trust. Polmed and Qualsa refused to make payments into the Trust's account. The respondents instituted motion proceedings to compel payment into the nominated account. The court a quo granted the application on 9 August 2009, interpreting rule 17.5 as requiring payment into 'a generally acceptable account'. On 11 May 2010, before the application for leave to appeal was lodged on 21 May 2010, amendments to Polmed's rules were registered requiring payments to be made into the 'personal bank account of the member', rendering the dispute academic.