The applicant, The Directors of Tidal Lagoon Shareblock Pty Ltd, is a shareblock company and community scheme under the Community Schemes Ombud Service Act 9 of 2011 (CSOS Act). The respondents, Caroline Hall and her brother Robert McCann, are joint holders of the relevant shareblock interest, which entitled them to occupy apartment 20, also referred to as unit 9, in the scheme at Warner Beach, KwaZulu-Natal. The first respondent lives overseas, while the second respondent occupied the unit. The applicant alleged that the unit had fallen into an appalling and uninhabitable condition; that the electricity supply had been disconnected because of non-payment to the municipality; that the second respondent used candles in a unit containing bedding and belongings on the floor, thereby creating a fire risk; that he brought vagrants into the unit, creating a security risk; and that he chipped away at the walls throughout the night and early morning, causing a serious noise nuisance to other residents. The directors and residents had repeatedly asked him to stop and the managing agent had sent several emails to the first respondent seeking assistance, but the situation remained unresolved. The first respondent did not meaningfully dispute the material allegations. Instead, she provided background about family disputes concerning her late father, stated that her brother was emotionally broken after his wife's death, admitted that he had moved two vagrants in with him, and said she had only a half share and left matters in the applicant's hands. The second respondent filed no response.