The applicant, The Directors of Spekboom Home Owners Association, brought a dispute-resolution application under section 38 of the Community Schemes Ombud Service Act 9 of 2011 (CSOS Act) against the respondent, L. Mokoena, the owner of unit 5380 in the Spekboom Home Owners Association. The applicant alleged that the respondent had failed to pay levies due to the association and was in arrears in the amount of R2 240,64 as reflected on the latest statement calculated to 1 August 2023. The HOA relied on its Memorandum of Incorporation, particularly articles 9.1 and 9.3, which authorised the directors to determine levies and required levies to be paid monthly in advance on the first day of each month. The respondent did not file any response or opposing submissions despite being invited by CSOS to do so. A certificate of non-resolution was issued and the matter proceeded to adjudication on the papers.