The applicant, Sunset Heights Body Corporate, represented by Alta Van Heerden of National Letting Property Management, brought an application under section 38 read with section 39(1)(e) of the Community Schemes Ombud Service Act 9 of 2011 (CSOS Act). The first and second respondents, Z Luthuli and Z M Goba, were co-owners of a unit in the Sunset Heights sectional title scheme. The body corporate alleged that the respondents had fallen into arrears with levies and water charges in the amount of R24 788.86. According to the applicant, the respondents had previously made an arrangement to pay R3 000 per month but failed to adhere to it, and they did not respond to emails reminding them of their obligations. The applicant attached a statement of account as proof of indebtedness. The matter was referred directly to adjudication without conciliation in terms of the CSOS Practice Directive. The respondents filed no submissions, sought no extension, and brought no condonation application, with the result that the matter proceeded unopposed on the papers.