SAFA and Fli-Afrika Travel had a long-standing business relationship since the 1990s. In July 2007, they entered into a Memorandum of Understanding (MOU) making Fli-Afrika SAFA's official travel agent. On 23 January 2009, the parties entered into a Service Level Agreement (SLA) forming a joint venture for the 2010 FIFA World Cup. Under the SLA, SAFA was to supply Fli-Afrika with 2,500 tickets per week to World Cup games, and Fli-Afrika was to create packages comprising accommodation, tickets, and transport. Fli-Afrika expended R27,698,839.26 on hotel bookings in anticipation of receiving tickets. However, SAFA failed to deliver any tickets because it was precluded from doing so by its Organising Association Agreement with FIFA, which gave FIFA and its agent Match exclusive rights to sell tickets. As the World Cup approached, Fli-Afrika demanded tickets and threatened litigation. Match intervened to resolve the impasse. On 16 April 2010, Match agreed to supply tickets to Fli-Afrika on condition that Fli-Afrika and SAFA enter into a full and final settlement agreement. Both agreements were signed on the same day. Fli-Afrika managed to mitigate its loss by selling hotel bookings worth R13,709,346.48. Fli-Afrika then sued SAFA for damages, claiming SAFA was obliged under the SLA to reimburse it for accommodation expenses. The trial court dismissed the claim, but the full bench of the Gauteng Division reversed and awarded Fli-Afrika R13,989,452.78 plus interest and costs. SAFA appealed to the Supreme Court of Appeal with special leave.