The applicant, Simone Claire Stubbs, is the registered owner of unit A612 at Harbour View, Woodstock, Cape Town. She notified the scheme's managing agent in October 2022 of mould, damp, and water seepage entering her unit through a trap door when it rained. On 2 November 2022, a service provider sent by the scheme assessed the problem and reported that the roof waterproofing was worn out and needed to be redone, quoting approximately R70,000 for repairs. On 14 June 2023, the applicant was informed that her unit had been flooded; upon inspection she found extensive water intrusion and alleged that her tenant had to vacate the unit. She approached the Community Schemes Ombud Service for relief directing the body corporate to repair the roof, repair damage inside her unit, and reimburse her for loss of rental income from June 2023. The respondent body corporate did not file written submissions despite being requested to do so.