The fourth respondent (employee) was employed by Shoprite Checkers at its OK Silverton store. In August 1998, she was dismissed following a disciplinary hearing for allegedly using her staff card dishonestly to purchase goods at a discounted price for a person who was not a close family member. An internal appeal on 14 September 1998 upheld the dismissal. On 15 September 1999, the employee referred the dismissal to the CCMA for conciliation, which failed. An arbitration hearing was scheduled for 24 March 1999, but when the employee and her union (SACCAWU) failed to appear, the arbitrator dismissed the claim. The union and employee became aware of this dismissal order in July 1999 but only filed a first rescission application on 30 September 1999 (6 months after the award). This application was defective as the applicant was not served with complete papers despite multiple requests. A second rescission application was filed on 6 June 2001 (27 months after the award). The applicant opposed this application, arguing it was late, prospects of success were weak, and the delay was inexcusable. On 29 November 2002, without an oral hearing, the CCMA Commissioner granted the rescission. Shoprite Checkers sought review of this decision.