The applicant, Selvina Perumal Naidoo, is the registered owner of unit L102 in the Lala Palm sectional title scheme in Richards Bay, KwaZulu-Natal. The respondent, Mkhulu Ngwenya, owns the upstairs unit L202. The applicant alleged that water was leaking from the respondent's unit into her unit below, causing damage to her kitchen cupboards, walls and ceiling, including cracks that were worsening. She attempted to engage the respondent, including by WhatsApp messages, but the leak was not repaired. She then applied to the Community Schemes Ombud Service (CSOS) for relief under section 39(6)(b) of the CSOS Act, seeking an order compelling the respondent to repair his unit and stop the leak. The respondent did not file any submissions in response to the section 43 notice.