The applicant, Sandra Paula Antunes Teodosio, was the occupier and sister of the registered owner of Unit 1 in the Arbordale sectional title scheme in Durban. She complained to the respondent body corporate about water damage to the small bedroom ceiling in the unit, first notifying it on 29 July 2022 and later sending photographs by WhatsApp. A trustee indicated that damaged or broken roof tiles likely needed replacement and that the ceiling could then be repaired and painted. The applicant was thereafter advised by the body corporate to lodge an insurance claim for the damage. She followed that advice, obtained a quote from a contractor associated with the body corporate, and the insurer ultimately rejected the claim on 21 October 2022. On 26 October 2022 she emailed the trustees and managing agent, stating that the body corporate had to repair the roof and ceiling, but received no substantive response. She then brought a CSOS application under s 39(6)(a) seeking an order compelling the body corporate to carry out the repairs. The respondent filed no submissions. The adjudicator also noted a preliminary issue: the applicant was not the registered owner and had not provided a written resolution authorising her to act on the owner's behalf, which was said to breach s 38(1), but the adjudicator nonetheless decided the merits to bring finality to the dispute.