The applicant, Mr Bharat Ramsunder, is the owner of Unit 14 in Swallow Nest Body Corporate, a sectional title scheme in Gauteng. He alleged that the ceiling in his garage collapsed, creating a safety hazard and preventing him from parking his vehicle there. He approached the Community Schemes Ombud Service (CSOS) under section 38 of the Community Schemes Ombud Service Act 9 of 2011, seeking relief under section 39(6)(b), namely an order that the body corporate and trustees pay for the full repairs to the ceiling. However, in his application he cited only the Gauteng Managing Agent as respondent. No submissions were filed by the respondent.