Phoenix Salt Industries (Pty) Ltd (Phoenix Salt) and the Lubavitch Foundation of Southern Africa (Lubavitch) entered into a written loan agreement on 12 August 1994. Phoenix Salt, controlled by the Krok Brothers, advanced R5.2 million to Lubavitch to settle its mortgage loan debt with Nedbank and avoid foreclosure on Lubavitch's Orchards and Klipfontein properties. Golden Hands Property Holdings (Pty) Ltd (Golden Hands), also controlled by the Krok Brothers, signed as surety and co-principal debtor for Lubavitch's obligations.
In a separate agreement, Lubavitch sold four stands of the Orchards property to Golden Hands for R5.2 million (the same amount as the loan). Golden Hands intended to develop cluster houses and ceded its right to receive proceeds from their sale to Phoenix Salt to reduce Lubavitch's debt. Golden Hands never paid Lubavitch the full purchase price for the properties. Golden Hands paid R2,429,440 to Phoenix Salt from development proceeds as part-payment of Lubavitch's debt.
The loan agreement contained non-variation clauses (clauses 9.2 and 9.3) requiring written and signed amendments. The Krok Brothers gave assurances to Lubavitch that it would never be required to settle the debt directly, as proceeds from the cluster development would be used for that purpose. The Krok Brothers resigned as directors of Phoenix Salt in November 2003, and no attempt was made to enforce the agreement during their tenure. Phoenix Salt's financial statements reflected the loan only until 2003, with no explanation for the gap in accounting thereafter.
On 25 July 2017, almost 23 years after the loan, Phoenix Salt demanded repayment of the balance, making it due by 26 July 2019. Phoenix Salt claimed R2,886,005.20 plus interest. Lubavitch argued that Phoenix Salt, through the Krok Brothers, had waived its right to claim repayment from Lubavitch, relying on the assurances and conduct over the years.