The applicant, Pelican Lofts Body Corporate, brought a dispute resolution application under section 38 of the Community Schemes Ombud Service Act 9 of 2011 against the respondent, Benny Motsoeri, the owner of Unit 7 in the scheme. The body corporate alleged that the respondent had failed to pay levies and related charges, resulting in arrears of R79 826.40. The applicant stated that the scheme was in financial distress because the City of Johannesburg utility accounts were significantly overdue due to owners not paying their monthly dues. A meeting had been held with owners in arrears, and they were requested to pay current levies and utilities plus R3 000 per month toward arrears, to avoid disconnection of services. The respondent did not file any response or submissions despite being requested to do so. The applicant submitted a detailed ledger reflecting the arrears and sought an order compelling payment.