The appellant was the owner of immovable property in Germiston that was let to a tenant. The lease agreement contained a right of pre-emption in favour of the tenant, providing that if the owner received an offer to purchase and wished to accept it, the owner must submit the offer to the tenant and grant the tenant a 30-day option to purchase on the same terms. In early 1996, the appellant appointed the respondent estate agent on an exclusive mandate for 120 days to sell the property. The mandate later continued on a non-exclusive basis. In 1998, the respondent found a purchaser willing and able to purchase at an acceptable price. A written offer was submitted to the appellant, who then submitted it to the tenant as required by the right of pre-emption. The tenant exercised the option and purchased the property. The respondent claimed commission, which the appellant refused to pay, arguing that commission was only payable if the property was sold to a person introduced by the agent.