The applicant, Mwembo Emmanual Lubangi, is the owner of unit 1 in the Tessa Villa sectional title scheme and therefore a member of the body corporate. He brought an application under section 38 read with section 39(1)(c) of the Community Schemes Ombud Service Act 9 of 2011 seeking relief concerning financial issues, namely a declaration that levy contributions and related interest charged to him were incorrectly determined or unreasonable. The applicant stated that his tenants were unable to pay rent during the COVID-19 lockdown period, which caused him to fall into arrears on levies and utility charges. He asked that the arrear levies and interest accumulated during the lockdown be reconsidered, also referring to alleged poor service delivery and poor workmanship regarding pavement services in the scheme. The respondent cited was Gerian Properties CC, the managing agent of Tessa Villa Body Corporate, although the adjudicator noted that the body corporate itself was not cited and that the managing agent was not the entity responsible for determining levies. The respondent opposed the relief, stating that the scheme still had ongoing administrative and operational costs, that no service providers had granted the scheme any pandemic relief that could be passed on to owners, that the applicant remained in arrears despite opportunities to make payment arrangements, and that while there had been limited maintenance due to budget constraints caused by levy non-payment, the respondent was willing to negotiate possible removal of interest charged.