The appellant instituted an action against the Road Accident Fund (RAF) for damages suffered in a motor vehicle collision on 18 November 2011. One of her claims was for R400,000 in non-pecuniary loss (general damages). On 28 October 2013, the appellant submitted a Serious Injury Assessment (SIA) report to the Fund as required by regulation 3(3) of the Road Accident Fund Regulations and the Road Accident Fund Act 56 of 1996. Regulation 3(3)(dA) required the Fund to accept or reject the SIA report, or direct the claimant to submit to a further assessment, within 90 days from the date of delivery. The 90-day period expired on 26 January 2014, but the Fund only rejected the SIA report on 17 January 2015, almost a year later. The Fund conceded negligence and undertook to compensate the appellant for other heads of damages but continued to resist liability for general damages.