Michael Warwick Heny, representing Re/Max Kowie Managing Agents on behalf of the trustees of Settler Sands Body Corporate, brought a dispute-resolution application under section 38 of the Community Schemes Ombud Service Act 9 of 2011 (CSOS Act) against Esther Jacobs, the owner of section 63 in the Settler Sands sectional title scheme in Port Alfred. The body corporate alleged that Jacobs had failed over time to make regular levy payments and that arrear levy contributions in the amount of R6 391 remained outstanding. The applicant stated that requests for payment had been made, internal remedies had been exhausted, and the trustees had resolved to proceed through CSOS to recover the debt. The respondent did not respond to the request for submissions under section 43 of the CSOS Act dated 12 May 2023, nor did she take the further opportunity to file final written submissions. A certificate of non-resolution was issued on 25 July 2023 after conciliation failed, and the matter proceeded to paper-based adjudication.