Madise Rato Mashengoane, the registered owner of unit 11 in Honey Grove Body Corporate, brought an application to the Community Schemes Ombud Service under section 38 of the Community Schemes Ombud Service Act 9 of 2011. He alleged that during 2017 to 2018 he did not receive invoices from the scheme and only received an invoice in September 2018, after which a substantial amount of about R75 000 was claimed from him. He contended that the trustees ignored his requests for a more manageable payment arrangement, instructed lawyers and debt collectors, and effectively required payment over six months. He sought an order requiring the body corporate to allow a 12 to 18 month payment plan, to refund interest charged during the period of delayed invoicing, and to apportion levies in accordance with the prescribed management rules under the Sectional Titles Schemes Management Act 8 of 2011 as amended in 2017. The respondent did not file substantive answering submissions, apart from a letter of demand from its attorneys.